FAQs

    Frequently Asked Questions

    General

    If you do not find an answer to the question you have below, feel free to contact us on sales@figureforms.co.za or call us at +27 21 511 2931.

    We have some forms on display in our offices for viewing. Please note that not all forms are on show and not all finishes are available for viewing.

    Our trading hours are
    Monday to Thursday 8am – 4.30pm and
    Friday 8am – 3.30pm

    Ordering

    Kindly email your order to sales@figureforms.co.za Please include the type of mannequin, size and quantity. Also include your FULL delivery address if you require delivery to be added at an additional charge
    All Figure Forms mannequins are made to order. Lead times will be given when placing the order and this is subject to the volume of your order, finishes required and the volume of orders already placed into production at the time.
    Orders may be only cancelled within a period of 7 working days from date of confirmation of the order (receipt of deposit and/or written confirmation of the order). Within the 7-day period, and at Figure Forms discretion, the deposit may or may not be refunded depending on the progress of the order. After expiry of the 7 working day grace period, the deposit is non-refundable.

    Discounts are given at the discretion of Figure Forms. Kindly email the quantity and request if a discount can be applied to sales@figureforms.co.za

    Kindly send an enquiry with some details such as simple bust, waist, and hip measurements to sales@figureforms.co.za and we shall assist you with your requirements and suggest models for you.

    Payment

    Yes, for all local and international orders, payment upfront and in full is required.

    • EFT (Electronic funds transfer) – For payments in ZAR only
    • SnapScan – Available at our office/barcode can be emailed to you
    • Cash – only applicable when you collect in person
    • Credit Card (via PayGate) – Please indicate should you wish to pay by credit card, the link will be emailed to you.
    • Telegraphic Transfer (International Customers)
    • We have four CFC accounts into which payment in the preferred currency can be paid.
    The appropriate banking details will be provided to you on the formal invoice

    Shipping

    Yes, we can courier anywhere in South Africa. The courier charges are extra and not included in the mannequin prices. If you wish for your order to be couriered, you will need to supply your full delivery address when requesting a quotation or invoice

    Yes, we offer international shipping all over the globe. In order to receive a quotation on the cost of international shipping kindly email us on sales@figureforms.co.za and we will send you a quotation.

    The forms arrive in a box unassembled. Assembly instructions are included in the carton. All shipping information and documentation will be confirmed prior to despatch to ensure as smooth a process as possible.